When you're using business texting, TCPA (Telephone Consumer Protection Act) regulations require you to send an initial disclosure message to anyone you're texting for the first time. We've built this right into CurrentClient, so you're covered automatically.
What is TCPA?
TCPA is a federal law designed to protect consumers from unwanted communications and spam. It sets rules for how businesses can text and call people, and it's pretty serious stuff - violations can result in significant fines.
The main goal? Fight spam and ensure people only receive messages they've consented to.
What you need to include
Your initial disclosure message needs three key elements:
Who you are - Your business name
Why you're contacting them - The reason for your message
How to opt out - Clear instructions to text STOP to unsubscribe
Note: CurrentClient sends this disclosure message automatically the first time you text someone. You don't have to remember or do anything special - we handle it for you.
How CurrentClient handles compliance
Here's what happens behind the scenes:
Automatic sending: Whenever you text someone for the first time, we automatically send your compliance message before your actual message goes through
One-time only: After the initial disclosure is sent, we won't send it again to that number
Always compliant: The message format follows TCPA requirements, so you can focus on your conversation
This means you can text with confidence, knowing you're staying on the right side of the law.
Customize your compliance message
While we provide a default message that meets legal requirements, we suggest customizing it to match your firm's tone and style.
To edit your compliance message:
Step 1. Open your inbox settings
Go to your Inbox Settings.
Step 2. Configure your phone number
Find the phone number you want to update and click Configure.
Step 3. Open the Automation tab
Select the Automation tab at the top, where you'll find the compliance message editor.
Step 4. Edit your message
Edit the message to reflect your business name and style.
Step 5. Keep the required elements
Make sure you keep the three required elements (who you are, why you're contacting them, and how to opt out).
Warning: Always include clear opt-out instructions in your compliance message. The standard "Reply STOP to unsubscribe" wording works well and is widely understood.
Best practices
Here are some tips for crafting an effective compliance message:
Keep it brief: People are more likely to read shorter messages
Be clear: Use plain language that anyone can understand
Stay professional: This is often someone's first impression of your business
Test it yourself: Send a test message to your own phone to see how it reads
What happens after the disclosure
Once someone receives your initial disclosure message:
They can reply STOP at any time to opt out (learn more in Managing unsubscribes)
All future messages you send will go through normally without the disclosure
The relationship is established and compliant
FAQ
What if I already have consent from my contacts?
Even if you have prior consent (like through a form on your website), you still need to send the initial disclosure message. TCPA requires this disclosure at the start of your text message relationship.
Can I turn off the automatic compliance message?
We don't recommend it, as it's required by law. However, if you have a specific legal setup that handles compliance differently, reach out to our support team to discuss your situation.
Does this apply to every contact?
Yes, the initial disclosure is sent to every new number you text for the first time. This ensures consistent compliance across your entire communication.
What if someone replies STOP?
They'll be automatically unsubscribed and added to your unsubscribers list. You won't be able to send them messages until they opt back in by texting START. Learn more in Managing unsubscribes.
Need help?
If you have questions about TCPA compliance or need help customizing your disclosure message, we're here to help. Reach out to our support team and we'll get you sorted.