Group chats are great for keeping everyone in the loop on a single conversation thread. Everyone receives the messages together and can see each other's responses - perfect for coordinating with couples, families, or small teams.
Watch: How to send a group message
How to create a group chat
Creating a group message is straightforward:
Start a new conversation in your inbox
Add multiple people to the recipient field
Send your message - everyone will receive it together
That's it! From that point on, all participants will see each other's messages in the same thread.
When to use group messages
Group messages work well for:
Couples or families: Keep both spouses in the conversation
Small team coordination: Quick updates with 2-3 people
Event planning: Coordinate with multiple people at once
Joint client accounts: When you work with partners or co-clients
Group messages vs. broadcasts
It's important to understand the difference:
Group messages:
Everyone sees each other's responses
One shared conversation thread
Great for collaboration and discussion
Broadcasts:
Each person gets an individual message
Recipients don't see each other
Great for announcements and one-way communication
Choose group messages when you want conversation and collaboration. Choose broadcasts when you want to send personalized messages to many people.