Switching to CurrentClient does not mean leaving your history behind. With message backfill, you can upload the conversations you had on your previous provider so they show up in your inbox. That way you keep one continuous record of every client conversation, even the ones that happened before you moved.

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You can bring in your existing chat and message history from the providers below. Each one exports its data a little differently, so the file you upload depends on where you are coming from.

Zoom

Import your Zoom Phone message history

MyRepChat

Import your MyRepChat conversation history

RingCentral

Import your RingCentral message history

Google Voice

Import your Google Voice message history

Quo (formerly OpenPhone)

Import your Quo or OpenPhone conversation history

Note: Each provider exports a different set of data, so a few details may not carry over exactly. If you are not sure whether your history will import cleanly, send us the file and we will take a look before you commit to anything.

Many people who backfill their history are also moving their phone number over at the same time. If that is you, start with the porting overview and pick your carrier there. Porting moves your number, and backfill brings the old conversations along with it.

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Step 1. Export your history from your old provider

Sign in to your previous provider and export your message or chat history. Where this lives and what format you get depends on the provider, so reach out if you cannot find it and we will point you to the right spot.

Step 2. Open the message backfill page

In CurrentClient, go to the message backfill page under your settings.

Step 3. Create a backfill and upload your file

Choose the provider your history came from, then select the file you exported and upload it.

Step 4. We process the import

Once your file is uploaded, our team takes it from there. When the import finishes, your historical conversations appear alongside your other threads in the inbox.

Note: Backfill is not instant. After you upload your file, our team processes the import behind the scenes, so your history shows up a little while later rather than the moment you hit upload. We will let you know once it is done.

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Will every message come across?

We import as much as your provider's export includes. Because each provider exports its data differently, some details may not map over perfectly. If anything looks off after your import, let us know and we will help sort it out.

I don't see my provider listed. Can I still import?

Possibly. The providers above are the ones we support directly today. If your history lives somewhere else, reach out and we will let you know whether we can work with your export.

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Ready to bring your history over? Head to the message backfill page in the app to upload your first file.

Start a message backfill: Hop into the app and import your conversation history