Tip: Have your most recent Dialpad billing statement ready - you'll need information from it.
What you'll need
Account Number
16 digits (top of billing statement under Company ID)
PIN
4 digits (generate from Dialpad website)
Account Info
Name and address (top of billing statement)
Step-by-step process
Step 1. Get Account Number
Look at the top of your billing statement for Company ID.
Step 2. Get PIN
Go to the Dialpad porting page -> enter the number(s) you'd like to port -> Get Pin number.
This PIN should work for all phone numbers you choose. If you decide to port more numbers later, you'll get another PIN for those.
Step 3. Get Account Info
Look at the top of your billing statement to get the account name (either a person's name or a business name) and address.
Make sure you provide this information to us EXACTLY as it appears in order to prevent rejections by Dialpad.
Step 4. Get Authorized Representative Info
Find out who is authorized to port out the phone number, and get their full name and email address. If the account name is a person's name, use that. If it's a business name, find out who is authorized to port out phone numbers for the account.
Step 5. Submit Port In Request
Once you have gathered all of this information, submit your port in request and we'll get working on it.
Things to keep in mind
Be sure to keep your Dialpad account active until the entire porting process is complete.
For more information, see Dialpad's help page here, or reach out to them by phone: