Quick fixes to try first
If your CurrentClient app isn't ringing when calls come in, there are a few things we can try for a quick fix! If these don't work, then please reach out to us!
1. Restart the app completely
Sometimes the app just needs a quick refresh:
iOS
Swipe up from the bottom of your screen (or double-click home button)
Find the CurrentClient app in your open apps
Swipe it up to fully close it
Reopen CurrentClient from your home screen
Android
Open your recent apps (swipe up and hold or use the square button)
Find CurrentClient in the list
Swipe it away to close completely
Reopen the app
Desktop
Fully quit the CurrentClient app (not just close the window)
On Mac: Cmd+Q or right-click dock icon → Quit
On Windows: Close from system tray or Task Manager
Restart the application
2. Check your status
Your status controls whether calls ring through:
Make sure you're set to "Online" - If you're "Away", calls go straight to voicemail
Check your status in the app (look for the status indicator)
3. Verify call flow settings
Your call flow configuration determines how calls are routed:
Go to your dial plan settings
Ensure ringing is enabled for your user
Check that you're included in the ring group
Video walkthrough
Watch this quick video showing how to troubleshoot ringing issues:
Additional troubleshooting steps
If the quick fixes didn't work, try these:
Check device settings
Do Not Disturb mode
Make sure your device isn't in Do Not Disturb or Focus mode:
Check for the moon icon (iOS) or Do Not Disturb icon (Android)
Disable any Focus modes that might block currentclient
Add CurrentClient to allowed apps if you need to keep DND on
Internet connection
CurrentClient needs a stable internet connection:
Test your WiFi or cellular data
Try switching between WiFi and cellular
Check if other apps are working properly
Still not working?
If you've tried this above and it's still giving you trouble, please reach out to us!
Contact support: If calls still aren't ringing after these steps, our support team is here to help