What is status in CurrentClient?
Your status tells your team whether you're reachable, and it decides whether incoming calls ring you. There are four statuses. You set one of them yourself, and the other three are set for you.
Status | How it's set | Do calls ring you? |
Online | The default when you're using the app | Yes |
Do not disturb | You turn it on | No |
On a call | Automatically, while you're on a call | No, you're already on one |
Away | Automatically, when you're not actively using the app | Yes |
What does Do not disturb do?
Do not disturb is you saying "don't call me right now". While it's on, incoming calls don't ring you. The call carries on without you: anyone else set to ring still rings, and if nobody picks up it goes to voicemail.
It stays on until you switch back to Online, so it's worth a glance when you sit back down. It's a good fit for:
Client meetings where a ringing phone would interrupt
Focus time when you need zero distractions
Evenings, weekends, and time off
If you use call forwarding to send calls to your cell phone, forwarded calls still ring your cell like normal.
What does Away mean?
Away only means you're not actively online in the app right now, for example because you closed your laptop. It's a signal to your team, not a setting. It doesn't block anything, and your phone still rings when a call comes in.
You can't turn Away on yourself. If you want calls to stop ringing you, use Do not disturb.
What does On a call mean?
When you're on a call your status changes to On a call automatically and goes back when you hang up. Your team can see you're busy without you doing anything, and a second call won't ring you while you're on the first. If you're part of a ring group, the call rings your teammates instead.
How do I change my status?
You can switch between Online and Do not disturb from the mobile app or the web app.
Step 1. Open the app
Go to your home screen in the CurrentClient mobile app.
Step 2. Open your profile
Tap your avatar in the top left corner.
Step 3. Switch your status
You'll see your current status. Switch to Do not disturb when you don't want calls, and back to Online when you're available again.
On the web, click your status where your name and photo appear and choose Do not disturb or Online.
Left to right: Home screen, Status toggle
FAQ
Why does a teammate show as Away?
They aren't actively using the app at the moment. Their phone still rings for calls, so you can still transfer a call to them or expect them to pick up. If they had turned calls off, you'd see Do not disturb instead.
Does status affect text messages?
No. Status only affects incoming calls. Text messages always come through regardless of your status.
Will my status sync across devices?
Yes. Set Do not disturb on your phone and it applies on your computer too, and the other way around.
What happens to a call when I'm on Do not disturb?
It skips you. If other teammates are set to ring for that number, they still ring. If nobody answers, the caller hears the voicemail greeting and can leave a message, which you'll find in your calls list when you're back.
Can I set a custom status message?
Not today. The statuses are Online, Do not disturb, On a call, and Away.