If CurrentClient can't access your microphone, don't worry, most issues are quick to resolve. Here's how to get things working again.
Quick fixes
Restart the app or refresh the page - This resolves most temporary glitches
Check your mic is connected - Ensure it's plugged in, turned on, and not muted
Tip: Restarting your computer often fixes microphone issues on both Windows and macOS.
macOS settings
Go to System Settings → Privacy & Security → Microphone and enable CurrentClient. Restart the app after updating permissions.
If your mic still isn't detected, check System Settings → Sound → Input to confirm it appears and shows input levels.
For Screen Time or parental control restrictions, check System Settings → Screen Time → Content & Privacy → Apps.
Windows settings
Go to Settings → Privacy & security → Microphone and turn on access. Make sure "Let desktop apps access your microphone" is also enabled. Restart the app after updating permissions.
If your mic isn't detected, check Settings → System → Sound → Input. If it's not listed, verify it's enabled in Device Manager → Audio inputs and outputs.
For parental controls or workplace restrictions, review your device management settings or contact your administrator.
Other common issues
Microphone access blocked in browser
Your browser is preventing mic access, likely from clicking "Block" previously.
Open your browser's site settings, allow microphone access for CurrentClient, and refresh the page.
Hardware or system error
CurrentClient has permission, but something else is blocking access.
Close apps that might be using your microphone (Zoom, Teams, Discord, etc.)
Verify your mic is selected as the input device in system sound settings
Test your mic in another app to confirm it's working
Microphone temporarily unavailable
The page or app wasn't fully active when CurrentClient tried to access your mic.
Bring the CurrentClient tab or app to the front, wait for it to fully load, and try again.
Technical issue or unknown error
Something unexpected went wrong on our end.
Refresh your browser or restart the app
Clear your browser cache and cookies
Update or reinstall the desktop app if needed
If the issue persists, contact support.
Still stuck?
If you've tried these steps and your microphone still isn't working, reach out to our support team, we're happy to help troubleshoot further.