Call flow

Configure how incoming calls are handled, from greetings to routing and voicemail

What is call flow?#

Getting your calls to the right place at the right time is crucial for your business. Call flow lets you configure how CurrentClient handles every incoming call.

How do I configure my call flow?#

Watch this quick walkthrough to set up your call flow:

Go to settings

Navigate to your phone number settings

Select phone number

Select the phone number you want to configure

Configure

Review each section to decide your call flow.

Building a dial plan#

If you want to have a more advanced call flow, you can use a dial plan.

Let's dive a bit deeper into how to build a dial plan and its core features.

Best practices#

Test your setup: Make a test call after configuring to ensure everything works as expected
Train your team: Make sure everyone knows how the call flow works