Why isn't my app ringing?

Troubleshoot and fix issues when calls aren't ringing through to your CurrentClient app

Quick fixes to try first#

If your CurrentClient app isn't ringing when calls come in, there are a few things we can try for a quick fix! If these don't work, then please reach out to us!

1. Restart the app completely#

Sometimes the app just needs a quick refresh:

2. Check your status#

Your status controls whether calls ring through:

• Make sure you're set to "Online" - If you're "Away", calls go straight to voicemail
• Check your status in the app (look for the status indicator)
• Learn more about status settings

3. Verify call flow settings#

Your call flow configuration determines how calls are routed:

• Go to your dial plan settings
• Ensure ringing is enabled for your user
• Check that you're included in the ring group
• See the call flow guide for details

Video walkthrough#

Watch this quick video showing how to troubleshoot ringing issues:

Additional troubleshooting steps#

If the quick fixes didn't work, try these:

Check device settings#

Still not working?#

If you've tried this above and it's still giving you trouble, please reach out to us!