AI receptionists, text-to-voice, and inbox exports

Customize AI receptionists, turn written scripts into audio, and export inbox conversations. This release also adds holiday scheduling, richer activity charts, and faster inbox setup.

• Customize AI receptionists

  New

  Create and customize AI receptionists and call screeners, then choose which one handles each AI step in your call flow.

• Turn text into audio

  New

  Choose an AI voice, preview two generated versions of your script, and save your favorite.

• Export inbox conversations

  New

  Admins can export an entire inbox or a single conversation to CSV, with an email when the download is ready.

• Import your knowledge base

  New

  Build your knowledge base from a website or supported text file, then review and edit the imported entries.

• Schedule holiday replies

  New

  Set preset holidays or custom dates for automatic holiday replies and voicemail greetings, including annually recurring dates.

• Daily call and text trends

  New

  Explore daily call and text volume over 7, 14, or 30 days with interactive charts.

• Visualize delivery and team workload

  New

  New flow charts show message delivery outcomes and how calls and talk time are distributed across your team.

• Copy settings between inboxes

  New

  Admins can copy settings from another inbox in the same workspace without replacing its number, name, or access settings.

• Undo send without keeping the app open

  Improvement

  Your recently sent message still delivers after the undo window expires, even if you close or reload the app.

• Filter segments by birth year

  Improvement

  Target contact segments by birth year as well as birthday month.

• Reopen broadcasts for editing

  Improvement

  Move a finalized, unsent broadcast back to draft to make changes before sending. Cancel an active schedule first.

• Warm transfer audio fix

  Fix

  Fixed a timing issue that could put a resumed caller back on hold and interrupt their audio during a warm transfer.