Completed Port
Next steps after your phone number has been successfully ported to CurrentClient
Great news, your port is complete! 🎉#
Your phone number has been successfully ported to CurrentClient. You might be wondering what to do next, so let's walk through the setup steps to get everything dialed in.
Setup checklist#
Here's what you'll want to do to get your newly ported number fully configured:
Verify your inbox
First, log in and make sure you can see the inbox for your newly ported number.
Head to your phone numbers settings to confirm it's showing up correctly.
New to the inbox? Check out our inbox overview guide to learn all about how it works.
Customize your inbox
Give your inbox a fun emoji and name - this is especially important when you have multiple numbers in an account. It helps you quickly identify which inbox you're working in.
Set inbox permissions
Decide who can view and use this inbox. By default, all team members now have permission for this number, so if you need to lock it down more, this is the time to do it.
Configure your call settings
Should calls just ring to you? Or should they route through team members with an IVR? Keep it simple to start - you can modify this over time.
In the inbox page, review the call settings and make sure your number is set up with the call routing you want and at least a voicemail greeting.
Want to learn more about call routing options? Read our call flow guide for all the details.
Setup check#
Now that everything's configured, let's make sure it all works:
Try inbound call - Have someone call your number to make sure calls are routing correctly
Try outbound call - Try to call someone from your number
Try inbound text - Text your new number and make sure you are seeing it show up in CurrentClient
Try outbound text - Send a text to a family or friends from your number
Outbound messages may take another 1-3 days before they go through on all carriers. Inbound messages typically work immediately, but if outbound texts aren't working right away, give it some extra time.
Need help?#
If you run into any issues with your ported number, don't hesitate to reach out. We're here to help you get everything working smoothly!
Check out our support page for all the ways to get in touch with us.