Call flow

Configure how incoming calls are handled in CurrentClient, from greetings to routing and voicemail, so every caller ends up exactly where you want

Updated September 15, 2026

What is call flow?#

Getting your calls to the right place at the right time is crucial for your business. Call flow lets you configure how CurrentClient handles every incoming call.

How do I configure my call flow?#

Watch this quick walkthrough to set up your call flow:

Go to settings

Navigate to your phone number settings

Select phone number

Select the phone number you want to configure

Configure

Review each section to decide your call flow.

Building a dial plan#

If you want to have a more advanced call flow, you can use a dial plan.

Let's dive a bit deeper into how to build a dial plan and its core features.

Best practices#

Test your setup: Make a test call after configuring to ensure everything works as expected
Train your team: Make sure everyone knows how the call flow works